Professional Level Server Maintenance Program
1st Server /month = $249
Additional Servers /month = $99
Initial Setup on Server
- Onsite Installation & Configuration included
24 / 7 Support
- Unlimited Phone Support
- Unlimited Remote Control Support (High Speed Internet connection req,d)
- Service Availability Monitoring (Tracks all Windows based applications)
- On-Site Support for Hardware troubleshooting, installation and replacement
- Initial Service Response Time within 1Hr.
- Scheduled On-site support Next Business Day (NBD)
- Emergency On-site support Same Business Day (SBD) within 4Hrs.
Pro-active Server Support
- 24x7 Monitoring & Alerting
- Event Log Monitoring
- Log File Maintenance
- Drive Space Monitoring
- Printer Setting Management
- Quarterly Onsite Server Maintenance & Firmware updates
- Annual Backup Testing
Security Services Support
- Management of Microsoft Security Updates (Updates reviewed/tested before application)
- Anti-Virus Licenses, Updates, Prevention and Remediation
- Security Administration (ex. User Account Administration, File Sharing Permission Administration)
- Licensed Software Patch management
Application Support Services
- Microsoft Exchange Maintenance and Administration
- Backup Monitoring & Administration
- Major Database / Critical Application
Additional Features
- Monthly Network Summary Reports
- Quarterly Executive Report & Review
- Annual Technology Planning Session
- Disaster Recovery Consulting
- 3rd Party Vendor Management (Stepstone will liaise with any technology related vendor on your behalf)
- Single Point of Contact / Accountability
SAVE $1788 per year
Limited Time Offer
1st Server Free with
our Professional Level
Workstation Program
until Jan 31st .
