Professional Level Workstation Maintenance Program
1-3 Users
Workstation/month = $69
4-23 Users
Workstation/month = $64
24 + Users
Workstation/month = $58
Initial Setup on Workstation
- Onsite Installation & Configuration included
24 / 7 Support
- Unlimited Phone Support
- Unlimited Remote Control Support (High Speed Internet connection req,d)
- Microsoft Application Support (ex. Word, Excel, Power Point, Outlook usage Assistance)
- On-Site Support for Hardware installation and replacement at discounted rate.
- Initial Service Response Time within 1Hr.
- Scheduled On-site support Next Business Day (NBD) at discounted rate.
- Emergency On-site support Same Business Day (SBD) within 4Hrs at discounted rate.
Security Services Support
- Management of Microsoft Security Updates (Updates reviewed/tested before application)
- Anti-Virus License (credit for existing licenses)
- Anti-Virus Updates, Prevention and Remediation
- Automated Spyware & Adware Removal
Backup Monitoring & Administration
- Secure Offsite Backup (5GB included)
-
Backup Monitoring & Administration
Additional Features
- Monthly Network Summary Reports
- Quarterly Executive Report & Review
- Annual Technology Planning Session
- Disaster Recovery Consulting
- 3rd Party Vendor Management (Stepstone will liaise with any technology related vendor on your behalf)
- Single Point of Accountability
