The Stepstone IT Solutions IT Support Guarantee
Unlike other guarantees the Stepstone IT Solutions Guarantee is designed to protect our clients. It takes the worry out of your IT decisions – the technology risk becomes ours instead of yours.
Full Credit For Failing To Reach Agreed Service Levels: If we fail to match the response times guaranteed to Pro, Pro Plus and Pro Platinum Maintenance Program subscribers you won’t pay to have the problem fixed – that’s right we’ll fix it at our cost and credit your monthly subscription for the amount of time that we spend fixing the problem. That way you won’t ever pay for service that you don’t get.
Fixed Price Guarantee: We offer fixed price quotations on our projects. This means that projects are completed on budget, without any “surprise” or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours.
Pay Once Guarantee: Have you ever paid an IT Support Company to install a computer or a network, then paid them to repair it and then paid them to repair it again? While our competitors’ profit 2 or even 3 times for projects that have gone wrong, we get it right first time. With Stepstone IT Solutions you’ll never pay for the one project two times, or even three times. If we have to return to repair the problem you don’t pay – we’ll fix it free no matter what it takes.
Hardware & Software Performance Guarantee: If we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes. That includes parts, labour, and anything else necessary including the pizzas!
No other IT support company offers a guarantee like this one.
Our 100% “You Can’t Lose” Pro Platinum Maintenance Program Guarantee…
We are so confident in our Pro Platinum Maintenance Programs that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make. We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into down-time.
If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.
One simple “glitch” can end up costing you $5,000 to $10,000 in consulting fees. Our “Pro Platinum Maintenance Program ” is an insurance policy against major network disasters and repair bills.
We’ve been servicing clients in Ottawa for over 7 years and have a 100% customer satisfaction record. See our Client Testimonials here.
